InTempConnect will be undergoing necessary maintenance on August 17th from 3:00 pm to 5:30 pm EST. All services will be down during this time. Please manually check loggers for alarms while the system undergoes maintenance and pull any necessary data prior to the downtime. All functionality will be returned after maintenance is completed and no further action will be necessary on your part.
Privacy Settings
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Onset Computer Corporation ("Onset") values our customers, their information, privacy, and trust. This Policy explains how we collect, use, and protect your information through our websites and mobile applications. Specifically, this Policy applies to Onset’s collection, use, storage, and transfer of information associated with Onset’s website, https://www.intempconnect.com (the "Site"). If there is something you do not understand about our privacy practices, please feel free to contact us at info@onsetcomp.com.

Throughout this Policy, we refer to the term "Personal Information." "Personal Information" is data about an individual who can be identified from that data, or by combining it with other data. Personal Information is usually your name in combination with another identifier, such as date of birth, postal address, email address, telephone number, or government-issued identification number. The specific definition of Personal Information varies from one jurisdiction to another.

Personal Information does not include anonymous or aggregated data that can no longer be used to identify a specific person, even if combined with other data.

Many of our customers are businesses, rather than individuals. We do not consider Business Information, such as one’s position, business name, title, business email, business phone number, business address, business fax, and other similar business information, to be Personal Information.

Information We Collect

Information Collected Directly from You

We may collect your name, your company name, your email address, phone number, and any data from the logging and communication devices you may use in conjunction with the site. We use this information to create unique user credentials in each site cloud account, to create a new site cloud account, and to produce system user activity audit trails as required by other regulatory bodies. Name and email are required personal information for account and user creation. Company name and phone number are optional.

In the absence of a legal obligation to the contrary, we keep your Personal Information for up to 15 years per regulatory data retention standards for Life Science and Healthcare organizations. At 15 years, an account will be assessed for recent activity. If an account remains active, Onset will retain personal information indefinitely or until a customer makes a request to delete their site account and associated data. Note: 21 CFR Part 11 and Annex 11 prevents Onset from deleting any data prior to 15 years without a legal obligation developed between Onset and a customer prior to the creation of the site account.

Our Site is not directed to children under age 13 and we do not knowingly collect Personal Information from children under the age of 13. Children under 13 should not provide their Personal Information to us through our Site, to customer service, or in writing. If we learn that Personal Information belonging to anyone under the age of 13 is stored on the Site, we will immediately delete such information and refrain from using it for any purpose.

Other Information We Collect

In addition to collecting information directly from you as described in the previous section, we also automatically gather information when you browse or view our Site. This information may include Internet Protocol (IP) address, browser type and language, internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, clickstream data, and other information related to your visit. We use this browsing information to make sure that the Site and its associated parts are functioning properly and the Site is displayed properly for your equipment and software.

There are "do not track" or similar browser choices available to internet users with respect to online web activity, but given the present lack of consensus of what constitutes an informed election, appropriate trigger, or breadth of scope of such choice, our Site will not operate any differently when a “do not track” signal is received.

In some of our email messages, you will find a "click-through URL" linked to content on our Site. We track this click-through data to help us determine proper functionality of specific site features.


If you choose to opt in, we may use technologies such as "cookies" so we can remember certain information about you, remember your preferences, or recognize you when you return. Cookies also help us compile aggregate data about Site traffic and Site interaction so that we can improve our Site and protect our Site from fraud.

A cookie is a text file that is stored on your computer. As text files, cookies cannot read information on your hard drive, run programs, or deliver viruses to your computer.

If you choose to opt in, during your browsing session, we may use "session" cookies to store information and monitor Site function.

Web beacons, also known as clear GIFs, are often used in combination with cookies. Often transparent, these images are part of web pages, and allow those who use web beacons to count users who have visited certain pages and to generate statistics about how a website is used. They are not used to access Personal Information. We do not currently use web beacons, but we may do so in the future.

We also use log files when you visit our Site. Log files track IP addresses, browser type, ISP identity, referring/exit pages, platform type, date/time stamp, and number of clicks. We utilize this information to analyze trends, administer the Site, prevent fraud, track website navigation in the aggregate, and gather broad demographic information for aggregate use.

Pixel tags enable us to send email messages in a format customers can read, and they tell those who use pixel tags whether mail has been opened. One use of information obtained from the use of pixel tags is to reduce or eliminate messages sent to customers. We do not currently use pixel tags, but we may do so in the future.

Essential Cookies

The Site uses three types of essential cookies. These cookies are required for proper site functionality and cannot be disabled. HTTP Session cookies is required for site user login and collects user credentials (user email). Load Balancer cookies is required for site load balancing and does not collect personal information. File Download cookies is required for downloading and uploading data to and from the site (logger reports, user bulk upload, etc.) and does not collect personal information.

Google Analytics and Google Maps Cookies

Google analytics and Google Maps are non-essential cookies and can be disabled. Google analytics is to collect data on site usage and performance. Users will not see any changes to their site experience and will not be limited to certain features by declining these cookies. Google maps is used for 3 features within the Site; Location creation, Shipment Dashboard, and Configuration Details if it contains a shipment map. These maps will not be available for use if cookies are declined.

Crazy Egg Cookies

Crazy Egg cookies can be used for any of the following reason: These are considered non-essential cookies and can be disabled. Users will not be limited to certain features by declining these cookies however, site performance may be impacted by doing so.


Onset captures and records certain precise geo-location / global positioning data from your mobile device when using one or both of the InTemp apps in order to provide location information for key audit trail activities in accordance with regulatory requirements. We may link such location data to other information that you provide to us or that may be accessed in connection with your use of our Site. You should be able to manage how your mobile device and mobile browser share location information with us, as well as how your mobile browser handles cookies and related technologies, by adjusting your mobile device’s privacy and security settings.

Use of Your Personal Information

We use your Personal Information to further legitimate business interests – to transact business with you and serve you as a customer. As described above, we use your Personal Information to enable you to perform all Site activities, confirm your credentials with the Site for login, send you relevant Site information such as updates, new products and features, and upcoming downtime, administer your account, and detect, investigate, and prevent activities that may violate our policies or be illegal.

We also use the information automatically collected about you during your use of the Site, as described above, to improve the effectiveness of our website, operations, mobile experience, or as described elsewhere in this policy, to prevent against fraud and theft, and otherwise to protect our Site’s visitors and our business.

Our employees and agents may view your Personal Information to perform their jobs and service your needs. We authorize access to your Personal Information to them on a need-to-know basis to provide you with site and or mobile app assistance should you require it.

Sharing Your Personal Information

As a general rule, we will not disclose any of your Personal Information unless we have your permission or under special circumstances, such as when we believe in good faith that the law requires it or under the circumstances described in this Policy.

We may share your Personal Information to affiliated companies or others who help us operate the Site or assess your interest or satisfaction with the Site or our products. When we do so, the affiliated company must agree not to use that information for any other reason.

We may disclose your Personal Information if we determine that disclosure is reasonably necessary to protect our operations, clients, or users.

We may release your Personal Information to others (including law enforcement) if we believe such release is reasonably necessary to comply with the law or legal process; enforce or apply the terms of applicable terms of use; detect, prevent, or otherwise address fraud, security, or technical issues; or otherwise protect the rights, property, or safety of others.

We may sell, transfer and/or disclose your Personal Information as part of a business divestiture, sale, merger, or acquisition of all or a part of our business. If another company acquires our company, business, or assets, that company will possess the Personal Information collected by us and will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy. In the event of an insolvency, bankruptcy, or receivership, your Personal Information may also be transferred as a business asset.

In addition, we may share aggregate, non-individual information, incapable of identifying a particular person, with third parties for lawful purposes.

California and Virginia Privacy Rights

If you are a California or Virginia resident, you may have the right to request and receive certain information about a company's disclosure of your personal information to third parties for their own direct marketing use, and your choices with respect to such disclosures. Our Site does not authorize the collection of personal information by third parties except as provided in this Privacy Policy.

To make such a request, please send an email with a detailed description of the specific content or information to privacy@onsetcomp.com. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.

Links to Other Websites

You may be able to post content to Social Networking sites (such as Facebook, LinkedIn, Twitter, and Google+) on which we maintain a presence. If you choose to do this, we will provide information to the Social Networking sites, and receive information from them, in accordance with your elections. You acknowledge and agree that you are solely responsible for your use of those websites and that it is your responsibility to review the terms of use and privacy policies. We are not responsible for the availability, accuracy, content, products, or services of such Social Network sites.

While you are using the Site, you may be linked or directed to other third-party sites that are beyond our control. Each of these third-party sites may have a privacy policy different from ours. Please carefully review the privacy policies of these sites. We are not responsible for any actions or policies of such third parties.

Data Movement

We may maintain your Personal Information on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.

Except as otherwise provided in this Privacy Policy, including but not limited to in connection with a disclosure of Personal Information to Onset Distributors:

We process data, including Personal Information, in the United States. We do not transfer your Personal Information to another organization or a country absent the existence of adequate security and privacy controls. We transfer Personal Information to the United States only with your consent or to perform a contract with you, and consistent with the practices described in this Privacy Policy. We do not collect or store sensitive information about you.

Security Measures

We maintain a variety of industry-standard security measures, including physical, electronic, and procedural safeguards. No system can be completely secure, so we do not promise, and you should not expect, that your Personal Information, searches, or other communications will always remain secure.

Your Access and Consent to Use of Your Personal Information

If you believe that the Personal Information that we have collected about you is incomplete, inaccurate, or not up to date, or if you would like to review and/or request changes or deletion of that information, you can contact our Data Privacy Officer, using the contact information at the end of this Privacy Policy.

If you do not consent or want to withdraw your consent for us to collect, use, or disclose your Personal Information as described in this Policy, please contact our Data Privacy Officer using the contact information at the end of this Policy. In your request, please identify the Personal Information at issue and the collection, use, or disclosure you wish to stop.

Denying or withdrawing consent may not allow us to provide you with some or all of the features the site provides.

You may opt out of receiving marketing-related emails by clicking the "unsubscribe" link at the bottom of any email you receive from us. If you are having difficulty unsubscribing from our communications, please contact us at (508) 759-9500. For optional Site notifications, you may disable them yourself at any time within the Site.

If you agreed to receive future marketing communications directly from a third party through our Site, you will need to contact that party to opt out of such communications. This process may be outlined on that party's privacy policy.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon their posting on the Site and we will change the "Last Modified" date below.

Questions and Contact Information

If you have any questions or need additional information you may contact our Data Privacy Officer at:

Last Modified: March 8, 2023